Discreet Shipping & Delivery Policy

At MyNoveltyShop we take privacy of our customer seriously, hence we have a complete “Discreet Shipping Policy” to maintain privacy of our customers. For complete privacy and discretion we also offer the option to have the package self collected from couriers office.

To ensure our customer’s privacy, we may use initials or abbreviations in the shipping information. You can confidently order the product to your home or office address. The package can be received in your office mail room or by our parents/ relatives. No product information such as the name “ProExtender” or product identifiable information is mentioned on the shipping label.

Delivery:

– We ship your product within 24 hours which gets usually delivered within 3-4 working days.

– We ship the product via BlueDart DHL, Ekart Logistics, Amazon Shipping, Delhivery couriers, if your area is not serviceable via these courier’s only then the product is sent via India SpeedPost. The logistic partner is automatically decided based upon performance in the particular area. However if you have a preference for courier partner you can mention it in the “order note” field while placing your order.

– For complete privacy, the shipment can also be sent to C/o (Care of) nearest courier office in your area from where you may go and pick up.

Packaging:

– We pack your items discreetly (confidentially) with white courier sealed bag, only your name, address and mobile number is mentioned on the package. No product labels, company info is disclosed about the product.

– Your item is double padded and sealed with tape to ensure safe delivery.

Tracking:

– The AWB/Docket No./Tracking ID is automatically sent to you within 24 hours of dispatch via SMS & Email.

– Tracking info is sent to you within 24 hours of your product dispatch.

– You can easily track your parcel by visiting the logistic partner website and entering the AWB no. provided to you via SMS.

Delivery Failures, Locked Premises, Returns:

– The courier will attempt up to 3 times to deliver the package to your address, in some locations this might not be possible, therefore it is strongly
recommended that you track your parcel and keep up to date information about it, in case you have a query you may contact the courier service help
line no. from the website.

– We shall not be liable for a returned item due to closed premises or receiver not available at the time of delivery. In such cases the shipping charges has to be paid to us accordingly.

In case you may still have any questions you may surely call us on +91-897 666 9566 or email us at info@MyNoveltyShop.com and we will be glad to answer them for you.

Our Domestic Logistics Partners:

BLUEDART DHL
BLUEDART DHL
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