What is your Return Policy?
We would love accept returns for our products but due to the nature of the products we carry and to protect interest of customers we are unable to exchange products unless defective. This is keeping in mind health and safety of our customers.
Items ordered from our store can only be returned for a refund if it is in an unopened (sealed) state. Refunds are subject to discretion of our appraiser and a restocking fee.
Any item purchased from us can be returned within 7 days of purchase as long as it is not opened, used, damaged, tried or altered in any way.
Each returned item is subject to inspection and restocking fee, similarly each item cannot be returned.
We do not accept returns for reasons not attributable to us.
Before returning an item, please call our customer care to notify that you will be sending a return product.
Kindly contact us at +91-8976669566 for more info on returns.
When you make a major purchase, the manufacturer or seller makes an important promise to stand behind the product. It’s called a warranty. Local law requires that warranties be available for you to read before you buy even when you’re shopping by catalog or on the Internet. Coverage varies, so you can compare the warranty coverage. Due to the nature of the products we carry and to maintain hygiene as mandated by Indian Laws regarding urological products hence there is absolutely no return policy of any of our product sold due to any reasons whatsoever.
All our products carry a full one year warranty from the date of purchase. The product will be serviceable or parts replaced, at the description of our technician, at our service center in Mumbai, India only. Customers can ship the product in a safe packaging via India post or any private couriers paid by customer. We in turn will repair (without labor charges) or replace any parts and send the product back to our customers at our company’s expense. The average time from the time we receive the product in issue covering warranty after service rendered and shipped back to our customer is around 7 days.
Our product carries warranty against all manufacturing defects only. Any ware and tear, damage by customer (intentional or unintentional), product abuse or misuse while product use or otherwise, or damage or loss due to act of God like natural disasters, accidents, etc., is not carried by our product warranty. All our products are covered by warranties only if the customer maintain or use the product as directed. Any tampering or modifying or using spare parts purchased from other vendors into our products or replacing unauthorized spare parts into our products will render the warranty void. Our products are meant for single customer use only any multi partner use will render the warranty null and void.
Please check the condition of the product as soon as you open the package after delivery and if any defects or damage inform our sales or technical help department immediately or latest within 24 hours. It is important that you save the invoice and order number for future communication with the company. No service will be provided or technical help provided without the proof of purchase from our company hence it is important for our customers to save the invoice and order number as future reference to avail warranty and free technical help. If you have any questions regarding our product warranty please feel free to call us at Sales at +91-8976669566 or Technical help at +91-9930360861 and get all your doubts cleared before you buy our products.
The restocking fee is judged by our appraiser and may go as high as 40%.